Order before 1pm (Monday to Friday) for same day despatch. Orders under £50 are charged at £4.99 for UK Mainland standard deliveries with the option of £5.99 for express and weekend deliveries. The cost of orders outside the UK Mainland depend on destination, please see our delivery page for more details. Customers wishing to return items for an exchange can do so by using our Hassle Free Returns form and quoting a Returns Authorisation Number (RAN). This can be obtained by either emailing us at firstname.lastname@example.org or by calling our telephone support number on 0207 650 1650. Customers returning items for a refund will also require a RAN but must do so at their own cost unless the item is faulty on arrival. In line with current legislation, a refund can only be issued if the item is returned inside it’s original packaging in perfect unworn condition and showing no signs of wear and tear as it will be made available for resale. A refund will be issued once the item has been receipted , inspected and approved at our warehouse premises. Customers who have placed an order as part of a voucher deal, ie, Groupon, Wowcher, etc., can return items (with a RAN) at their own cost for an exchange or refund. This does not affect your statutory rights.